Top Questions

Yes, we offer complimentary U.S. shipping on all orders over $3,500. Free shipping is also available on select items where it is clearly indicated on the product page, regardless of order total.

Most in-stock items ship within 5–7 business days unless otherwise noted. For the latest details, please refer to individual product pages. Orders may arrive in multiple shipments and on different dates. We do not ship to P.O. or A.P.O. boxes. Furniture and made-to-order pieces require extended processing and delivery times. Once shipped, you will receive a confirmation email with tracking information, please check your spam folder if needed. Shipping addresses cannot be modified after dispatch.

Yes, all our pieces are backed by a warranty, with select items covered for up to 10 years, reflecting our commitment to lasting quality and craftsmanship.

We accept all major credit and debit cards, as well as secure payment options at checkout, including Apple Pay, Google Pay, PayPal, Shop Pay, and other trusted providers.

We want you to be happy with your purchase! Eligible items can be returned with a complimentary return label when a return is requested within 30 days of receiving your purchase. We do not refund original shipping charges. Please contact us below and we will provide you with a shipping label to return your product.

All items must be sent back in the original packaging. If original packaging is unavailable, the customer is responsible for arranging equivalent packaging. Items must be in new condition, meaning they are in unused/unwashed condition and show no signs of wear. Lighting and wallpaper: once it has been installed it cannot be returned. Bedding: must be returned unopened, unwashed, and in the original packaging and form. Gifts from a registry can only be returned for store credit. For registry returns, please contact support@skovn.com

If your item was sent via freight or white glove as indicated by an oversized or white glove charge, you will be responsible for the return shipping charges. If your item is marked as FINAL SALE or MADE TO ORDER, it is not eligible for return.

Once an order has been placed, we’re unable to make changes. While we do not offer standard exchanges, you may request a return label and place a new order for your preferred item.

Please allow 2–3 business days for tracking updates. Tracking details are often sent as soon as the label is created, so it may take a little time before the package leaves the warehouse and becomes active.

Most orders are shipped via UPS or FedEx. If your shipment is handled by a different carrier, you will be notified by email with the appropriate tracking details

While we take great care to ensure safe delivery, damage can occasionally occur in transit. For oversized or white glove deliveries, we recommend inspecting your item carefully before signing. Any visible damage or defects must be noted on the carrier’s delivery receipt. Please notify us within 48 hours of delivery if any issue is found. We advise inspecting your order promptly upon arrival, rather than waiting for installation or a later date.

We primarily ship within North America. However, we do accept orders from customers worldwide. Once your order is placed, we will review shipping availability for your location. If we’re unable to arrange delivery, your order will be fully refunded.

Orders are immediately transmitted to our warehouse for processing and shipment preparation. As a result, once an order has been placed, it cannot be canceled or modified.