Help Center

We accept all major credit and debit cards, as well as Apple Pay, Google Pay, PayPal, Shop Pay, and Klarna at checkout.

Once your order ships, you'll receive a confirmation email with tracking information. You can also visit our Track Your Order page at any time.

Orders are immediately transmitted to our warehouse for processing. Once placed, they cannot be canceled or modified. If needed, you may request a return after receiving your order.

We're sorry for the inconvenience. Please contact us at support@skovn.com within 48 hours of delivery with your order number and a photo of the item received. We'll arrange a replacement or refund promptly.

Most in-stock items ship within 5–7 business days. Furniture and oversized items ship via freight and may require additional processing time. Estimated timelines are listed on each product page.

Yes. We offer complimentary U.S. shipping on all orders over $3,500. Free shipping is also available on select items where indicated on the product page.

We primarily ship within North America. We may accept international orders on a case-by-case basis. If delivery cannot be arranged after purchase, your order will be fully refunded.

Please allow 2–3 business days for tracking to become active. Tracking details are sent when the label is created, which may be before the package leaves the warehouse. Most orders ship via UPS or FedEx.

All orders are primarily shipped via UPS. If another carrier is used, it will be indicated in your shipping confirmation email along with tracking details. Furniture ships via freight carriers.

Eligible items may be returned within 30 days of delivery. Items must be in new, unused condition and sent back in original packaging. Original shipping charges are non-refundable. For full details, visit our Shipping & Returns page.

The following are non-returnable: items marked Final Sale, Made to Order, Cut to Order, or Special Order. Installed lighting and wallpaper, and bedding that has been opened or washed are also excluded.

Contact us at support@skovn.com with your order number. If your item qualifies for a free return, we'll provide a complimentary return label. Oversized furniture returns are subject to a 15% restocking fee.

Once your return is received and inspected, your refund will be processed within 5–10 business days to the original payment method. If a gift card or store credit was used, the refund will first be issued as store credit.

Yes. Every piece is backed by our quality guarantee against manufacturing defects. It reflects our commitment to lasting quality and considered craftsmanship. For any claim, contact us at support@skovn.com.

For oversized or white glove deliveries, inspect the item before signing. Note any visible damage on the carrier's delivery receipt. Contact us at support@skovn.com within 48 hours of delivery with photos of the damage and your order number.

Dust weekly with a soft, dry microfiber cloth. Apply a quality leather conditioner every 6–12 months. Blot spills immediately — never rub. Keep furniture at least 50 cm from heat sources and avoid prolonged direct sunlight. Natural leather develops a unique patina over time.

Vacuum regularly with a soft brush attachment. Treat spills immediately by blotting with a clean, damp cloth. Avoid harsh chemicals or abrasive cleaners. Rotate and fluff cushions periodically to maintain shape and even wear.