Returns and Refunds

Last updated: July 31, 2026

Overview

Skovn is operated by XYZ One LLC. We want you to be satisfied with your purchase and provide returns for eligible products under the conditions described below.

This policy applies to orders delivered within the 48 contiguous United States and Washington DC.

Return Eligibility

Products explicitly marked as eligible for return on the product page may be returned within 30 calendar days of delivery.

To qualify for a return, the product must be:

• New, unused, unwashed, and uninstalled
• Free from damage, stains, odors, wear, or alteration
• Returned with all original components, accessories, instructions, and packaging
• Securely packed in its original packaging

Proof of purchase and the original order number are required.

Items that do not meet these conditions may be refused or may receive a reduced refund where permitted by applicable law.

How to Start a Return

Before sending any product, contact support@skovn.com and provide:

• Your order number
• The product you wish to return
• The reason for the return
• Photographs if the product is damaged, defective, or incorrect

If the return is approved, we will provide the return authorization, applicable return address, and shipping instructions.

Do not send products to our registered mailing address. It is not a return warehouse. Returns sent without prior authorization or to an unauthorized address may not be accepted.

Return Method and Shipping Costs

Approved returns must be sent by mail, parcel carrier, or freight carrier, following the instructions provided by our customer support team.

We do not accept in-store returns.

Products that qualify for free returns will be clearly identified on the product page. For these products, Skovn will provide a complimentary prepaid return label.

For all other eligible returns:

• The customer is responsible for return shipping costs.
• If Skovn provides a prepaid label for a non-free return, its cost will be deducted from the refund.
• Original outbound shipping charges are non-refundable, unless the product received was damaged, defective, or incorrect.

Customers are responsible for securely packaging approved returns and following the carrier instructions provided by Skovn.

Non-Returnable Items

The following products cannot be returned:

• Products marked Final Sale
• Made to Order products
• Cut to Order products
• Special Order or customized products
• Lighting or wallpaper that has been installed
• Bedding that has been opened, used, washed, or removed from its original packaging
• Products returned without their original packaging
• Products showing signs of use, assembly, installation, damage, alteration, or improper care

These exclusions do not apply when a product is received damaged, defective, or incorrect.

Oversized and Freight Returns

Oversized products, furniture, and products delivered by freight require prior return authorization.

Approved oversized or freight returns are subject to a 15% restocking fee, calculated from the product’s original pre-discounted price.

Unless the product was received damaged, defective, or incorrect:

• The customer is responsible for return freight costs.
• Original outbound shipping and delivery charges are non-refundable.
• The product must be returned according to the carrier instructions provided by Skovn.

Return requests for oversized or freight products must be submitted within 30 calendar days of delivery.

Refused Deliveries and In-Transit Cancellations

Orders refused at delivery or cancelled while in transit for reasons unrelated to damage, defect, or an error by Skovn are subject to a 15% restocking fee.

Original shipping charges and any shipping costs already incurred are non-refundable.

Damaged, Defective, or Incorrect Products

Please inspect your order immediately upon delivery.

Visible damage to an oversized or freight delivery should be noted on the carrier’s delivery receipt before signing whenever possible.

If a product arrives damaged, defective, incomplete, or incorrect, contact support@skovn.com within 48 hours of delivery and provide:

• Your order number
• Photographs of the product
• Photographs of the packaging
• A photograph of the shipping label
• Photographs showing the damage or defect

If the claim is approved, Skovn will arrange an appropriate resolution, which may include a replacement, repair, return, or refund.

Approved claims involving damaged, defective, or incorrect products are not subject to return shipping or restocking fees.

Refunds

After an approved return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds are issued within 5–10 business days to the original payment method.

Your bank, credit card issuer, or payment provider may require additional processing time before the refund appears in your account.

Original shipping charges are non-refundable unless the product received was damaged, defective, or incorrect.

Amounts originally paid with a gift card or store credit will be refunded to the same gift card or issued as store credit. Any remaining eligible amount will be refunded to the original payment method.

If you have not received an approved refund after the stated processing period, first contact your bank or payment provider. You may then contact support@skovn.com for assistance.

Exchanges

We do not offer direct exchanges.

If your product is eligible for return, you may request a return and place a new order for the preferred product, color, size, or variation.

Order Cancellations and Changes

Orders are transmitted for processing shortly after they are placed. We cannot guarantee that an order can be cancelled or modified after submission.

Contact support@skovn.com immediately if you need assistance.

An order that has already entered processing or shipment cannot be cancelled or modified.

Product Variations and Measurements

Natural variations in wood grain, stone, weave, color, texture, finish, and dimensions may occur in handmade products or products made from natural materials.

These natural variations are not considered defects.

Customers are responsible for reviewing product dimensions and measuring the intended space, entryways, stairways, elevators, and access points before ordering.

A return requested because a product does not fit is treated as a customer-choice return. If the product is oversized or requires freight delivery, the 15% restocking fee and applicable return freight costs will apply.

Consumer Rights

Nothing in this policy limits any rights or remedies available to customers under applicable consumer protection laws.

Contact Information

Skovn is operated by XYZ One LLC.

Legal entity: XYZ One LLC
Brand and store name: Skovn
Email: support@skovn.com
Telephone: +1 (307) 221-1008
Customer support hours: Monday–Saturday, 8:00 a.m.–7:00 p.m. PST
Registered mailing address: 30 N Gould St Ste R, Sheridan, WY 82801, United States

This registered mailing address is not a retail showroom or return address. Please contact support@skovn.com before sending any return.